All buildings and restrooms are ADA accessible.
Trams are wheelchair accessible.
Boomerang Train is wheelchair accessible.
Carousel is wheelchair accessible.
Wheelchairs, Electric Convenience Vehicles (ECVs) and Strollers are available for rent. View more.
Under the Americans with Disabilities Act (ADA), businesses and organizations that serve the public are prohibited from discriminating against individuals with disabilities. The ADA requires facilities like Cleveland Metroparks Zoo to allow people with disabilities to bring their service animals onto business premises in whatever areas customers are generally allowed. Moreover, as an institution which recognizes the importance of serving all members of our local and world communities, Cleveland Metroparks Zoo welcomes visitors with service animals consistent with applicable laws and regulations.
Only dogs or miniature horses that are trained service animals will be admitted to the Zoo. Pets, under any circumstances, will not be admitted to the Zoo.
Guests with service animals will:
- Agree to be accompanied by a Guest Services Associate for the duration of visit and agree to remain out of restricted areas. The type of service animal may determine which areas may be restricted. For example, service dogs (canines) are restricted from entering the following areas:
- Wallaby Walkabout
- Contact Yard
- Lorikeet Landing
- Under the ADA all service animals must be under the control of it’s owner/handler. Service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective means. The care and supervision of the service animal is the sole responsibility of his or her owner.
- In the event that a Zoo animal should respond adversely to the presence of the service animal the owner/handler will move promptly away from the immediate area to avoid injury to the Zoo animal due to fright or panic.
- Service animals may not cross over barriers or otherwise come in close proximity to the Zoo's animal collection.
- Owners will be responsible for all actions of the service animal including the clean-up of all defecation from the service animal.
- Owners will be held responsible for any damages or injury caused by their service animal.
Service animals may be excluded from the Zoo grounds or a portion of the Zoo grounds for the following reasons:
- Aggressive behavior by a service animal toward any other person, including guests.
- An animal that is not being controlled by its owner.
- An animal that elicits extreme fear or aggression from a Zoo animal, creating a direct threat to the health or safety to itself or others that cannot be eliminated by reasonable accommodation.
- An animal that is not housebroken.
- An animal whose behavior (e.g., barking) fundamentally alters/disrupts shows or presentations.
- An animal who is showing signs of severe illness creating health issues or direct threat issues to the health and safety of others that cannot be eliminated by reasonable accommodation (e.g., severe diarrhea, vomiting, bleeding).
If a service animal is excluded from the Zoo grounds or a portion of the Zoo grounds, Cleveland Metroparks Zoo will make reasonable accommodations to permit the guest to continue their visit. These accommodations will not include kenneling or stabling the service animal.
For additional information about our Service Animal Policy, please contact us at 216-661-6500.
See additional accessible activities at clevelandmetroparks.com.